How refunds work on Pro.

This policy applies to paid Pro subscriptions on yfi.ae. The Free tier has no charge and nothing to refund.

Pro subscriptions are processed by Paddle.com Market Ltd ("Paddle"), acting as our merchant of record. Receipts are issued by Paddle; refunds are processed by Paddle back to the original payment method.

First-time Pro subscribers may request a full refund within 14 calendar days of the initial purchase, for any reason. This window matches the EU consumer cooling-off period; we extend it to all subscribers regardless of country.

"First-time" means your first Pro subscription. If you subscribe, cancel, and subscribe again later, the new period does not carry a fresh 14-day window.

Request a refund inside the cooling-off window by emailing privacy@yfi.ae with your Paddle order ID or the email address associated with your Brilliant Zone account. We respond within 5 business days.

Outside the 14-day cooling-off window, monthly Pro subscriptions are not refunded on a pro-rated basis. This is standard SaaS practice — you pay for the period you are entitled to use the service, and that entitlement is not reduced if you stop using the service mid-period.

If you cancel mid-period, you keep Pro until the end of the paid billing period and then drop to Free. Your short links remain active on the Free tier (subject to Free-tier limits).

You do not need a refund to stop paying. Cancel any time from your billing settings (available when Pro billing launches). Your Pro access continues to the end of the paid period, no further charges are made, and your account automatically reverts to Free at renewal. No email, phone call, or negotiation is required.

Where the issue is a mistake on our side — not a change of heart on yours — we issue a full refund, regardless of how long ago the charge occurred. This includes:

• Duplicate charges — the same subscription billed twice in one period.
• Charges after cancellation — a renewal billed despite a cancellation that should have stopped it.
• Unauthorised transactions — for example, a charge on a card you report as stolen, or a charge made without your consent. We cooperate with Paddle and your card issuer on chargebacks in these cases.
• Extended service outages — a documented outage of 24 or more consecutive hours during a paid Pro period may qualify for a service credit or pro-rated refund, case by case.

Email privacy@yfi.ae with:

• Your Paddle order ID (from the receipt Paddle sent you), or
• The email address associated with your Brilliant Zone account.
• A short note about why you are requesting a refund.

We reply within 5 business days. Approved refunds are submitted to Paddle for processing. Paddle typically returns funds to the original payment method within 5 to 10 business days after we approve the request. Your bank or card issuer may add a further few days on top of that, outside our control.

If you paid via a method that cannot accept a refund (for example, a closed card), we work with you and Paddle on an alternative route.

Paddle is the seller of record on your invoice and the party that actually holds the funds until a refund is approved. Our role is to authorise the refund; Paddle's role is to transfer the money back to you.

You can also contact Paddle directly using the support link on the receipt they issued you. Paddle handles disputes and chargebacks according to its own policies, which are referenced in the receipt.

Customers resident in Oman retain all rights granted under the Oman Consumer Protection Law, as amended, including protections the law provides around misleading descriptions, defective services, and unfair contract terms. Nothing in this refund policy overrides those rights. Where this policy appears to give you fewer rights than the law requires, the law prevails.

Refund requests, billing questions, and anything else tied to a paid Pro subscription: privacy@yfi.ae. See also our Terms of Service and Privacy Policy.